Customer’s services such as Internet, Popup, Peering, IPLC, Pure Transmission, and Data service Provisioning on Ciena OTN 5430 (Optical Transmission Network) as per design. As well as OTN OSRP’s provisioning through Ciena One planner.

Configuration from E1 to STM-64, FE, and GE services (Data, Voice, multicast, VPN etc.) provisioning of network availability especially during the break down.

Provision of effective Level-2 & 3 support for SDH/DWDM equipment’s & spare parts management for fault rectification.

Provisioning of different type of protections circuits wise and service wise such as MSP1+1, Mash network, PRC, SBR etc.

Services monitoring on different tools Netcool, Info-Vista, CEM, SQL/SQM, Sevone.

Managing and participating in PAT for new installed NEs, Expansion or Up gradation with different vendors and checking all the Standards / Parameters and ensured that entire installation according to MOP.

Coordinate timely installation until successful service acceptance and smooth handover to post-sale support.

Lead submarine network field activities including field trial, product certification and complex troubleshooting.

Architect OSS system integration with EMS/NMS systems in line with eTOM framework and ITIL best practice.

Troubleshooting of Wrong fiber connectivity’s

Configuration of triple play services in GPON

Operation and maintenance of GPON network using iManager UU2000

Troubleshooting of new customers added in GPON network

GPON system and network fault rectification and reporting

Reporting to internal and external customer

Optical Line Terminal Management through iManager N2000 (BMS)

ONT Management through iManager N2000 (BMS).

Making Service-Provisioning Plan with Customer.

Developing procedures for O&M

Produce reports on NOC performance and outstanding issues.

Managing the Submarine, International and national maintenance activities.

Developed and improved procedures and process flows related to troubleshooting network / service affecting issues, training, and element configuration.

Ensure customer complaints and service credits are managed with meeting business goals and SLA targets.

Analyzing frequency based (daily/weekly/monthly) reports.

Responsible for Network Surveillance and Fault Management of Transmission and Submarine Fiber Network.
Managed different vendors NMS (Network Monitoring Systems) such as Alcatel (1620 SLTE, 1353 NM SIE, ASN SN9, and SN10), Mitsubishi (Maclo MC), TYCO (Tems), Ciena (6500, 5430), and Huawei (U-2000 NMS). IGATE (Voice TDM), ITMC (DCME, DXC, DACS).
Fault troubleshooting of customer circuits and different services through NMS / Different Tools. In addition, troubleshoot several types of faults like Cable Cuts, Errors, No Association, and Hardware Failure.
Technical specifications of SDH/DWDM/WDM/DCN transmission equipment, associated sites.
Troubleshooting to rectify the faults with National, International service providers, and Submarine partners such as EIG, SMW-3, SMW-4, SMW5, IMEWE, FLAG, EIG, TGN, GBI, SAS-1, SAS-2 and MENA for operation and maintenance.
PFE’s (Power Feeding Equipment) management during Faults / Maintenance.
Maintaining work schedules, station equipment, remediation of network failures & coordination with International Earth stations.
Used trenchers to dig trenches for laying cable.
Installed cabling For Cable Stations.
Tested and performed troubleshooting of lines and networks as needed.
Installed and maintained Submarine fiber equipment.
Performed testing and troubleshooting of newly installed fiber optic cables and related
Submarine-networking systems.
Define and validate submarine network design parameters including MOP and test pl ans.
Testing/Validation of Submarine Fiber Line equipment from different vendors and traffic/performance simulation tools.
Diagnose and resolve technical software issues involving Different Vendors solutions ; Network Management Applications ,SLTE, ADM, OMSN, Cross Connect, DCN equipment’s,
Design and architecture E2E solution per technology guidance, industry norms and customer requirements.

 Resolve customer complaints regarding sales and service.
 Oversee regional and local sales managers and their staffs.
 Operations and maintenance of 132Kv Grid Station.
 Carrying out following tests of Power and Distribution Transformers of 132KV/11KV Grid stations:
• T.T.R (Transformer Turns Ratio Test).
• Meager (Winding Insulation Resistance Test).
• Short circuit test.
• Testing and commissioning of 11Kv capacitor banks.
 Maintaining continuity of power supply from Grid Station.
 Maintaining the Load through 132 KV to 11 KV.
 Checking of DC batteries gravity, electrolyte level, terminal voltage, voltage stability, load (AH), and temperature and maintaining DC supply for controlling equipment’s.
 In case of any 11KV outgoing feeder fault, inform to concerned Sub Division, Issuing work permit to line staff and take 11KV line clearance from them.